Retention

/ Know your customers and talk to each group differently.

◆ Billed at cost: Tool

/ What you get

• CRM set up for your Japanese store
• Customer segments by behaviour
• Messages planned for each segment

/ Sales that come in automatically after the first order.

◆ Billed at cost: Tool

/ What you get

• Welcome, abandoned cart and post-purchase flows
• Japanese email templates
• Monthly campaign calendar

/ Reach customers on the app they use every day.

◆ Billed at cost: Tool

/ What you get

• LINE Official Account set up
• Rich menu and welcome message
• Messages linked to your store

/ Reasons for customers to come back.

◆ Billed at cost: App

/ What you get

• Loyalty mechanics adapted to Japan
• Programme set up on your store
• Launch communication

/ Social proof that reassures new buyers.

◆ Billed at cost: App

/ What you get

• Review collection after purchase
• Reviews shown on product pages
• Reply guidelines